We appreciate your choice to shop with Joy. Please review our shipping policy to understand the terms and conditions related to the shipment of your orders.
Shipment Timeframe
The time it takes for your exchanged product to reach you may vary depending on your location.
Exceptional Shipment Costs
Joyapparelshop will bear all associated shipment costs if we are responsible for a damaged, incorrect, or incomplete order.
By placing an order with us, you acknowledge and agree to the terms outlined in our shipping policy. We aim to provide a reliable and efficient shipping experience for our valued customers. If you have any further questions or require assistance, please feel free to contact our customer services department. Thank you for choosing Joyapparelshop for your shopping needs.
Lost Shipping Policy
At Joyapparelshop, we take every measure to ensure the safe and timely delivery of your orders. While we maintain a meticulous record of customer shipments from dispatch to delivery through our trusted courier service partners, unforeseen circumstances may arise. We recognize the significance of your order, and in the unlikely event of a lost shipment, please consult our Lost Shipping Policy.
Tracking and Record-Keeping
We maintain a comprehensive track record of customer shipments in collaboration with our courier service partners.
Contacting Customer Services
- If you have not received your order within 7 days of dispatch, we kindly ask you to contact our customer services department promptly.
- Reach out to us at Whatsapp 703-217-8248or send an email to order@joyapparelshop.com
How we protect your information
- We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access…
- Our Site is also in compliance with PCI vulnerability standards…
Our customer services team is here to assist you in locating your shipment and addressing any concerns you may have. Your satisfaction is our priority, and we appreciate your understanding in these exceptional situations.