Return & Exchange Policy

Joy Apparel strictly follows the terms and conditions mentioned below for return and exchange. Any dispute or claim arising out of or in connection with this website shall be governed and construed following the laws of the USA.

Exchange Procedure

Customers can exchange products from JOYapparel once within 14 days from the date of order placement within the same category.
Exchange is only possible within the same category, subject to stock availability.
In the absence of stock, JOY will issue a coupon for the same amount.
For sale items, customers are required to pay the price difference as per the available price in the system for exchanges (if any).
Products must be in their original, unused condition, with a price label attached and accompanied by the invoice.
All returns will undergo inspection by our quality control team at the Joyapparel warehouse. Items used, washed, mishandled, or altered from their original condition will be ineligible for return or exchange.
To initiate an exchange or return, please contact our customer services department at WhatsApp 703-217-8248 or email us at order@joyapparelshop.com, stating the order ID and the reason for the exchange. Joyapparelshop reserves the right to reject returns and exchanges if proper care instructions are not followed.

Refund Policy

We do refunds in exceptional cases, and currently, we do not support a refund policy for cash-on-delivery (COD) orders. However, for COD, a coupon of equal value will be issued for E-Store customers in exceptional cases where the desired item is unavailable in stock.
The coupon will be valid for 7 days and can be redeemed only on the E-Store.
For paid orders, refunds will be done only through the original mode of payment.
Your credit card will automatically receive a credit within two weeks of the refund being processed. If you have not received a refund in that period, please check your bank account. It may take some time before the refund is posted.
Sale items cannot be refunded.

Return Procedure

If you choose to return an order, inform our customer services department at WhatsApp 703-217-8248 or email us at order@joyapparel.com, clearly stating the reason for the return.
Return the item(s) in their original packaging.
All returns will be inspected upon arrival at our Joyapparel Online warehouse. We will not accept items that are not in their original condition.

Damaged or Opened Parcel

Customers are advised not to accept orders if the parcel is damaged or the seal is opened.
In case of damaged or missing products, contact us immediately at 703-217-8248 upon receiving the parcel.

By purchasing on our website, you agree to abide by these return and exchange policies. Joyapparel reserves the right to update or modify these policies at any time. For any further clarification or assistance, please contact our customer services department.